You can order any quantities from the order now section on our web page. We cater for resedential as well as commercial.

Deliveries are only available within our service areas & do attract a delivery fee. Alternatively you are welcome to collect your order from our shop.

Our customers can expect to receive the best available quality at all times. In the event that a customer finds an unsatisfactory item, we will gladly credit him/her with the corresponding amount toward the next order!

We will recalculate the cost of your order and forward the corresponding amount to you with your delivery. In the event that the amended order total falls below our minimum order of $30.00 the unavailable item will be replaced with another item.

Yes we accept all major credit cards. For your peace of mind we do not store your payment details. Security is our top priority at Neerabup Farm Fresh Markets.

You can specify a delivery address that is different from your home address by entering those address details during the checkout process. Special arrangements can be made for bulk orders or other unusual circumstances.

We deliver between 1-5PM on the days that correspond with your area - more detailed information about our delivery schedule can be found under the delivery & returns faq. With deliveries you cannot specify a time. You MUST let us know where to leave the produce in case you are not at home. Our drivers are instructed to leave the produce in all circumstances. It is very important you make the delivery instructions clear. Remember you could have it delivered to your work if you live in a secured villa or appartment.

When you place your order you can enter instructions explaining where to leave the order (eg. inside garage, on front verandah - make sure we can gain access). Place your instructions in the comments field during the checkout process or if it is short notice then call us . Our produce is very fresh and is packed in styrofoam cases and can tolerate being left for several hours.

Safe, secure shopping is our top priority. We have installed and applied SSL Security Encryption technology on our site - which is used to encrypt communications to minimise the possibility of information theft. You can tell you are viewing a secure page if your browser is displaying a padlock symbol.

It's easy, you simply call us, or place an order over the website. You can have a delivery made every week (usually on a particular day), or you can order on a week to week basis. No obligations, or hassles. You can choose to pay by credit card or any other accepted payment method.

No. If you don't want to receive a delivery during any particular week all you have to do is either call us, or log into our website and change or cancel your order. You can cancel your order or change your delivery status up until the day before your normal delivery day.

Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store.

For any queries regarding the Gift Certificate System, please contact the store by email at store@farmfreshdirect.com.au. Please make sure you give as much information as possible in the email.